The rules of the road.

Last updated: 26 May 2026

1. The agreement

By signing up for TDesk, you (the "Customer") agree to these terms with Design Technology Ltd t/a Transcom ("we", "us"). This is a UK contract, governed by English law.

2. The service

We provide a cloud-hosted control panel for managing web hosting, email, DNS, SSL and backups. Specific features and limits depend on your chosen tier (see pricing).

The service runs on UK-based infrastructure. We aim for 99.9% uptime but don't guarantee it. If we have a significant outage we'll credit your next month proportionally.

3. Payment

Your tier price (plus VAT where applicable) is billed monthly in advance via Stripe. If a payment fails, we'll retry for up to 7 days, then suspend the account until paid. We won't delete anything for 30 days after suspension — plenty of time to sort it out.

Prices may change. We'll give you 30 days' notice before any price increase, and you can cancel before it takes effect.

4. Cancellation

Cancel any time from your panel. We'll refund any unused days in the current month. After cancellation we keep your data for 30 days in case you change your mind, then delete it permanently.

5. Your responsibilities

You agree to:

• Keep your login details secure
• Use the service legally (see acceptable use policy)
• Not exceed your tier's resource limits without upgrading
• Tell us promptly if something seems wrong (security issue, billing error, suspected fraud)

6. Our responsibilities

We agree to:

• Run the platform reliably, with reasonable security practices
• Back up your data and let you restore it
• Tell you promptly if something major changes (data centre move, security incident, price change)
• Treat your data per our privacy policy
• Provide UK-based support during business hours

7. Liability

We're a UK company; our liability is governed by UK law. In short: we're not liable for indirect losses (lost profits, business interruption etc.) and our maximum direct liability for any incident is capped at 12 months of your fees.

This doesn't affect your statutory consumer rights if you're a consumer (not a business).

8. Termination by us

We can terminate the agreement immediately if you:

• Don't pay after the 30-day grace period
• Materially break the Acceptable Use Policy
• Use the service to harm us, our other customers, or third parties

For anything less serious we'll always reach out first and try to resolve it.

9. Changes

We may update these terms. If we change them materially, you'll get 30 days' notice and the option to cancel without penalty. Minor wording updates may go in without notice.

10. Contact & disputes

Questions: info@tdesk.uk. Formal complaints: legal@tdesk.uk.

If a dispute can't be resolved by email, the courts of England and Wales have exclusive jurisdiction.